TO: THE DIRECTOR, MACRA MALAWI
FROM: AIRTEL MALAWI CUSTOMER
DATE: 28th MARCH, 2013
RE: COMPLAINT ON THE UNREASONABLE TARRIFF HIKES BY AIRTEL MALAWI
The above subject refers.
As a customer of Airtel Malawi, I would like to lodge a complaint on the tariffs introduced by Airtel Malawi.
Much as I acknowledge that the economic situation is challenging for companies to make profits, I also feel that the tariff hike introduced by Airtel is punitive and ridiculous.
The hiking of the across networks sms tariff (by over 100%), the cost of an internet bundle vis-a-vis the Mbs given (hiked with almost 500%) and the hiked tariff of phone calls has not only injected much pain to me as their consumer but also has let the company cut across as one bent on stealing from Malawians in the name of offering communication services.
If indeed Airtel Malawi is here to provide services then I request that it should urgently review its tariffs, taking into consideration the complaints raised by some of its customers of which I am an integral part.
As a regulatory body, it is my humble plea that you engage Airtel Malawi on this issue as a matter of urgency before we slide back into an era of minus cellphones which, any sane individual can agree, is a straitjacket to development as the enshrined in the country's Constitution.
Your urgent response to this matter of urgency will be greatly appreciated.
Customer name (Phone number)